CUSTOMER CARE

SHIPPING / WARRANTY / RETURN PROCESS

SHIPPING INFORMATION:

• Orders received by 4:00 p.m. ET will ship the same day. Special orders (logos, special packaging) may ship the next business day.

• When calculating number of days in transit, please do not include weekends or major holidays.

• Unless special shipping is specified, all orders will ship Ground.

• Our preferred shipping vendor is FedEx. However, we will ship via UPS if requested.

WARRANTY:

United Ortho guarantees all products to be free from defects in materials and workmanship for a period of six months from date of purchase. Defective products will be replaced or credited. Please have the defective product available for return if requested.

DEFECTIVE OR DAMAGED PRODUCTS:

If you have a defective or damaged product, please contact a Customer Service Representative. Please provide the nature of the defect or damage and the length of time the patient used the defective item. If you would like a replacement item, United Ortho will pay for the freight to send the replacement item and will provide a shipping label to return the defective item if requested. Defective product must always be returned, unless otherwise authorized by United Ortho. Your account will be credited after the defective product is returned.

RETURN PROCESS:

CONTACT INFO

    2235 Pennsylvania Street

 Fort Wayne, Indiana 46803

    800-227-8748

PRODUCTS